During the COVID-19 pandemic, patients are strongly encouraged to book an appointment to access lab services. Patients should expect to wait up to five weeks to secure an appointment time. Due to COVID-19, hours of operation are also subject to change.

Relaunching of laboratory collection services will involve changes to promote and maintain physical distancing. For some locations this will include masking and redirecting of the patient to book an appointment for a later time, travel to another site, or to wait outside of the facility and be texted when they can come into the building.