Patient or Client Concerns & Feedback

Patient Feedback

Alberta Precision Lab’s (APL) top priority has always been the well-being and satisfaction of our patients. We continuously strive to provide the highest quality of care and support to every individual who walks through our doors. To that end we value patient feedback in all its forms as it helps us to improve and serve you better.

We want to hear from our you. How did we do? Did our services meet your expectations? Did we successfully address your needs? What are your questions or concerns? Your opinion matters to us, and we are listening.

Together we can work towards providing even better care and support for you and those that come after you.

Thank you, we look forward to hearing from you.

Healthcare Professional Feedback

At Alberta Precision Labs, we believe our efforts align with that of our fellow healthcare professionals: to prioritize the well-being of our patients, and by fostering collaboration, significantly enhance patient outcomes.

If you find yourself in need of assistance regarding any patient-specific issues, please do not hesitate to reach out to us. We value your input and want to ensure you have access to the necessary information and support required to make informed decisions. We encourage you to provide us with feedback on how and where we can improve our services both for healthcare professionals and your patients.

By working together, we can create a healthcare system that benefits everyone.

Thank you, we look forward to hearing from you.

Conveying a complaint from a patient or healthcare professional

Should patients or healthcare professionals bring forward a complaint you can expect the following:

  • We will listen and respond with privacy and respect
  • We will gather information and investigate if you have a complaint
  • We will accept your compliments and forward them to the appropriate program

There is no time limit to share your feedback; it is reviewed when it is received; however, it is best to bring any complaints forward quickly so they can be resolved.

If you have a complaint, it will be addressed through the Patient Relations Concerns Resolution Process. APL representatives are ready to assist and will work with you and the other parties involved to reach a resolution.

Complaints from a Patient – More Information

Bringing a concern forward will not affect your ability to access healthcare.

The Patient Concerns Resolution Process Regulation (Alberta Regulation 28/2016) is in place to uphold a patient’s right to express their complaints with health services. If you feel APL has not addressed your issue or concern, there are additional resources available through the Alberta Health Services (AHS) Office of Patient Relations, who can be reached at 1-855-550-2555 or online.

Privacy & Confidentiality

APL protects the privacy of individuals receiving health services in accordance with the Health Information Act. To properly review and resolve complaints, we work with the patient, or an authorized representative (usually a close family member), to gather and share information about the services received.

Alberta Precision Laboratories is a wholly-owned subsidiary of Alberta Health Services (AHS). Privacy information and services are provided by AHS. AHS Privacy Statement.

Contact Us

Department Hours of Operation:
Mon-Fri: 8:00 – 16:00
Closed weekends and statutory holidays.

Phone:
1-844-704-2031 (leave message)

  • We respond to all online and voicemail inquiries within 5 business days.
  • Our Patient Relations team can support general inquiries regarding technical difficulties when booking an appointment online.

Online:
Feedback Form