Alberta Precision Laboratories (APL) values your input; we want to hear from you. Your feedback will help us continuously improve the quality and safety of laboratory services and Alberta’s healthcare system.

Whenever possible we first encourage you to speak with laboratory staff.

• Discussing your questions or complaints may resolve any issues right away
• This is often the best way to proceed
• You can also ask to speak to the manager or supervisor for help

If your concern is regarding healthcare provided by Alberta Health Services, please visit Alberta Health Services Patient Concerns & Feedback.

What Happens Next?

You will receive a call back within 3 business days to gather information and discuss your concern.

What Can I Expect?

• We will listen and respond with privacy and respect
• We will gather information and investigate if you have a complaint
• We will accept your compliments and forward them to the appropriate program

There is no time limit to share your feedback; it is reviewed when it is received. However, it is best to bring any complaints forward quickly so they can be resolved. If you have a complaint, it will be addressed through the Patient Concerns Resolution Process. APL representatives are ready to assist, and will work with you and the other parties involved to reach a resolution. Bringing a concern forward will not affect your ability to access healthcare.

The Patient Concerns Resolution Process Regulation (Alberta Regulation 28/2016) is in place to uphold a patient’s right to express their complaints with health services. If you feel APL has not addressed your issue or concern, there are additional resources available through the Alberta Health Services (AHS) Office of Patient Relations, who can be reached at 1-855-550-2555 or online.

Privacy & Confidentiality

APL protects the privacy of individuals receiving health services in accordance with the Health Information Act. To properly review and resolve complaints, we work with the patient, or an authorized representative (usually a close family member), to gather and share information about the services received.